If you have seen an item on our website that you would like to add your own special touch to or create a completely new design, we would love to help you! Please send us an email to firstname.lastname@example.org and we will work with you to bring your vision to life.
SHIPPING AND DELIVERY
All our pieces are bespoke, hand-made, and hand embellished using pearls, beads and diamantes. We, therefore, kindly ask you to be patient with your order and allow up to 21 working days for delivery. Trust us, the wait is so worth it!
If you need your order by a specific date, please email us on email@example.com and we will do our best to deliver your order by your special day. Please note, some of our items are ready to be dispatched, therefore, will be posted within 7 working days.
UK & WORLDWIDE DELIVERIES
As soon as your order has been prepared, we aim to dispatch on the same day with Royal Mail Tracked service. Unfortunately, due to Covid-19 and the impacts it has been having on delivery times, we cannot promise a date, however, it usually takes between 2-3 working days for UK deliveries and up to 14 days for worldwide deliveries
In the unlikely event that you do not receive your order, we will start an investigation with the courier. Please note this can take some time, and therefore we will need to wait for the outcome of the investigation. If it is confirmed that your order has been lost, we will replace your order, or you may receive a refund. Please note, the above does not cover an incorrect address input during the time of purchase.
RETURNS & EXCHANGES
Given the exclusivity of our denim jackets, we do not offer returns or exchanges on our them. Each bespoke order is made especially for you and therefore we cannot accept returns or exchanges on these. We are committed to ensuring high quality and pride ourselves on our quality control. However, if for any reason you are unhappy with your product please contact us within 48 hours of receiving your goods, we will not be liable for any damages reported beyond this point. A member of our team will get back to you within 7 working days.
We are happy to provide you with returns and exchanges on our non-bespoke items up to seven days, please email firstname.lastname@example.org to request a return form.
Please note, no returns or exchanges on our ‘Sample Sale’ items.